IPAR a Finalist in Australian Insurance Industry Awards 2017

IPAR has been named a finalist in the category of ‘Service Provider to the Insurance Industry of the Year’ at the Australian Insurance Industry Awards, co-hosted by the Australian and New Zealand Institute of Insurance and Finance (ANZIIF) and Asia Insurance Review.

This is the 14th year of the awards which celebrate the broader insurance industry, its services and innovation. The Service Provider category in particular focuses on businesses that support the industry to be more effective in their day to day operations and improve the lives of the many customers they work with.

There were 106 submissions in this year’s awards (a record number) and IPAR is the only rehabilitation provider shortlisted in the service provider category.

IPAR’s submission focused on the work undertaken in improving client’s lives through the many health benefits of good work, while limiting the financial and social impact of injury and illness on clients and the insurance industry. IPAR’s Positivum assessment and health coaching program was cited as an example of innovation in return to work services and how IPAR is constantly seeking to address emerging trends with the latest best practices.

Winners will be announced at the annual awards dinner, held on Thursday 31 August 2017.

Winner – PIEF Excellence in Personal injury and Disability Management Awards

Dorothy Frost, Group Manager for Research and Innovation, won the prestigious ‘Outstanding Contribution by an Individual’ award at the PIEF Excellence in Personal Injury and Disability Management Awards held last night in Sydney.

This award acknowledges the ongoing contribution and influence of an individual within the personal injury and disability management industry.

As well as bringing home the award, Dorothy receives a prize to enable her to undertake a study tour around the world looking at innovation and best practice in our sector.

Dorothy has always shown commitment to the industry and readily shares her knowledge and thought leadership with our people and our stakeholders. She continually strives to improve how things are done, and at the heart of this is her belief that the industry exists to assist people to enhance their lives – particularly through realising the health benefits of working.

Congratulations Dorothy!

Dorothy Frost finalist in two categories at the PIEF Awards 2016

Congratulations to Dorothy Frost, Manager, Research and Innovation, for her selection as a finalist in two award categories at the upcoming Excellence in Personal Injury and Disability Management Awards.

Dorothy has been selected as a finalist in the Innovation in Injury & Disability Management category, as well as for Outstanding Contribution by an Individual.

The purpose of these awards is “to celebrate and showcase the personal injury and disability management industry’s many outstanding achievements and to acknowledge its importance in the broader community.”

Dorothy’s finalist selection in the Innovation category is an acknowledgement of her work in the development of IPAR’s electronic biopsychosocial assessment and health coaching program, ‘Positivum’.

The impetus for Positivum was that for many of IPAR’s clients, making a full recovery and resuming work is a significant challenge. While the focus is often to secure work which accommodates the injury or health condition, literature indicates that beyond 3-6 months post injury, it is other factors which become more significant barriers to employment.

The Positivum assessment combines existing validated assessments with questions covering an individual’s beliefs and perceptions about recovery and work. It allows biopsychosocial factors and beliefs and perceptions to be identified early, and the subsequent health coaching program provides an effective means to address these barriers.

The presentation dinner for the awards will be held during the Personal Injury and Disability Management Conference in Sydney on Wednesday 12 October 2016. For further award details, please go to www.pief.com.au/2016awards/2016-award-finalists

ARPA Award Winner – Exceptional Leadership

Congratulations to Elke Gjergja of IPAR who was an incredibly deserving winner of the Exceptional Leadership award at the 2016 ARPA Victoria, in conjunction with TAC, Exellence in Rehabilitation Awards.

Elke makes a difference every day, introducing and leading innovations that drive both outcomes for our customers and satisfaction for our staff.

Congratulations also to our impressive finalists – Aaron Bowes, Annalise Avitabile, Ben Lingard and Emily Richards.

2015/6 SwissRe & ALUCA Excellence & Innovation in Return to Work Award

Georgina Lamb (IPAR National Life Insurance Manager) and Stephanie Vujacic (IPAR Life Account Executive) proudly cheered on Christopher Wallace from ClearView as he took home the highly commended gong in the 2015/6 SwissRe & ALUCA Excellence & Innovation in Return to Work Award, announced at ALUCA Rehabilitation sub-group PD Day on 6 September 2016.

The IPAR life team worked in close partnership with ClearView in the development and implementation of the Optimising Rehabilitation within Life Claims Management program described in ClearView’s highly commended paper. In a short period of time, the program has demonstrated a positive influence on the lives of ClearView customers through the health benefits of good work, on Claims Assessors through increased self-efficacy, confidence, job satisfaction and capability, and for ClearView shareholders, with a current return on investment and anticipated future return on investment that will far exceed that of other rehabilitation models in the life market.

For further information, please contact Georgina Lamb on 03 8648 0900 or glamb@ipar.com.au.

IPAR DES 5 Stars once again

IPAR’s Disability Employment Services team are celebrating yet another 5 Star Rating (the highest possible) for services across all sites in the North Brisbane ESA for the June 2016 ratings released last week.

This is the third consecutive 5 Star Rating IPAR has received, following the same top result in the December and March quarters.

Amber Procter, IPAR Disability Employment Services Manager, puts the result down to a combination of team work, enthusiasm and persistence.

“I’m so proud to be part of such a great, tight-knit team, which continues to achieve fantastic results for our clients. While there are many reasons for our success, I think the biggest stand out is our team work. We band together, share ideas and work toward the common goal.”

The Star Ratings system measures the relative success of providers in achieving outcomes for job seekers and is released every quarter. To achieve a 5 star result, providers have to be performing at a minimum of 40% above the national average. Click here to review the June 2016 results.

5 IPAR Finalists at the ARPA Victoria Awards 2016

We are delighted that 5 members of IPAR’s Victorian team have been named as finalists at the 2016 ARPA Victoria, in conjunction with TAC, Excellence in Rehabilitation Awards.

Congratulations to the following, who have been nominated by their peers and selected by the ARPA judging panel as a category finalist:

Ben Lingard – Best New Starter OES

Emily Richards – Best New Starter NES

Aaron Bowes – Outstanding RTW Achievement Award (Physical claim)

Annalise Avitabile – Outstanding RTW Achievement Award (Psychological claim)

Elke Gjergja – Exceptional Leadership

The awards night will be held on September 9th. We wish all our finalists the best of luck!

IPAR DES – 5 Star Rating again

IPAR has been awarded a 5 Star Rating (the highest possible) for Disability Employment Services across both of our sites in the North Brisbane ESA for the March 2016 ratings, released publicly on Friday 13th May. Click here to review the results.

The Star Ratings system measures the relative success of providers in achieving outcomes for job seekers and is released every quarter. To achieve a 5 star result, providers have to be performing at a minimum of 40% above the national average. Impressively, IPAR’s 5 Star Ratings have been maintained since our first 5 star result in January, which was achieved just prior to the first anniversary of our entrance into the disability employment sector. It is a result of the dedication and hard work of our DES team, and their commitment to our ‘5 Star Focus from Day One’ approach. Most importantly it means we have made a difference to many people’s lives by helping them to benefit from employment.

5 Star Rating for IPAR DES

IPAR has been awarded a 5 Star Rating (the highest possible) for Disability Employment Services for its contract in North Brisbane in the December 2015 ratings, released Friday 19th February.

The Star Ratings system measures the relative success of providers in achieving outcomes for job seekers, and is released every quarter. Impressively, IPAR’s 5 Star Rating has been achieved just prior to the first anniversary of our entrance into the disability employment sector. It is a result of the dedication and hard work of our DES team, and their commitment to our ‘5 Star Focus from Day One’ approach. Most importantly it means we have made a difference to many people’s lives by helping them to benefit from employment.

IPAR’s 5 Star Rating result follows a perfect score from an audit performed against the National Standards for Disability Services for DES, conducted in late January. The audit was performed against six standards, with a total of 40 sub standards falling within these. Our perfect score represents the highest conformity rating against all the reviewed standards.

Most pleasing was the positive feedback received from the auditors, including:

“Job seeker perceptions were very positive. Job seekers provided feedback on opportunities for individual choices in pre-employment and employment decisions. They also gave feedback on appropriateness and flexibility of opportunities for inputs into decision making processes.” 

“Observations of interactions between staff and clients revealed a strong organisational commitment to dignity and respect toward the people it support.”

“There is clear evidence that IPAR provides services on basis of need and capacity. This can be clearly demonstrated with excellent calibre of Staff employed. Core values stated in client literature identify a commitment to inclusion.”

Congratulations to our dedicated DES team on these outstanding results. We look forward to more great outcomes, especially with the recent opening of another IPAR DES office in the Brisbane suburb of Chermside.

For further information regarding IPAR DES, please email DES@ipar.com.au

Winner! ARPA Exceptional Leadership Award

IPAR’s Managing Director, David Sagar, took home the Exceptional Leadership Award at the Australian Rehabilitation Providers Association (ARPA) Victoria Awards held on August 7th.

Won for ‘demonstrated leadership in the provision of workplace rehabilitation or return to work services’, the award acknowledges the exceptional leadership that David has shown both within our organisation and the wider occupational rehabilitation industry.

When David became Managing Director in 2003, IPAR had 14 employees across two states. Under his leadership, IPAR has grown rapidly with nearly 300 team members and office locations in every state and territory. David works tirelessly to foster a culture of collaboration and connection across our teams, promoting professionalism yet fun, and lives true to our organisational values.  He has committed significant time and resources to ensure training and support is industry leading, and he genuinely cares and is interested in every consultant.  David’s leadership has shaped IPAR’s distinctive culture, driving our high retention rates and creating our culture of high performance.

IPAR had an additional 4 nominees on the night, including:

Best New Starter Award

Original Employer – Emma McMahon
New Employer – Selena Wawrzyniak

Outstanding Return to Work Achievement Award

Psychological claim – Melanie Weightman

Outstanding Consultant Award

Original Employer – David Rees

Congratulations to all our nominees for their outstanding performance and ‘flying the flag’ for IPAR.