IPAR has been awarded a 5 Star Rating (the highest possible) for Disability Employment Services for its contract in North Brisbane in the December 2015 ratings, released Friday 19th February.
The Star Ratings system measures the relative success of providers in achieving outcomes for job seekers, and is released every quarter. Impressively, IPAR’s 5 Star Rating has been achieved just prior to the first anniversary of our entrance into the disability employment sector. It is a result of the dedication and hard work of our DES team, and their commitment to our ‘5 Star Focus from Day One’ approach. Most importantly it means we have made a difference to many people’s lives by helping them to benefit from employment.
IPAR’s 5 Star Rating result follows a perfect score from an audit performed against the National Standards for Disability Services for DES, conducted in late January. The audit was performed against six standards, with a total of 40 sub standards falling within these. Our perfect score represents the highest conformity rating against all the reviewed standards.
Most pleasing was the positive feedback received from the auditors, including:
“Job seeker perceptions were very positive. Job seekers provided feedback on opportunities for individual choices in pre-employment and employment decisions. They also gave feedback on appropriateness and flexibility of opportunities for inputs into decision making processes.”
“Observations of interactions between staff and clients revealed a strong organisational commitment to dignity and respect toward the people it support.”
“There is clear evidence that IPAR provides services on basis of need and capacity. This can be clearly demonstrated with excellent calibre of Staff employed. Core values stated in client literature identify a commitment to inclusion.”
Congratulations to our dedicated DES team on these outstanding results. We look forward to more great outcomes, especially with the recent opening of another IPAR DES office in the Brisbane suburb of Chermside.
For further information regarding IPAR DES, please email DES@ipar.com.au