A tailored approach to service delivery to meet the specific needs of Life Insurance

IPAR has a deep understanding of Life Insurance and the differences between life insurance products and other types of disability insurance. We understand the importance of product and policy definitions and how they make a difference to the way our services should be provided.

Our Life Insurance services include:

  • A full suite of occupational rehabilitation services, including Positivum biopsychosocial assessment and health coaching
  • Vocational-directed functional exercise programs, delivered by experienced Exercise Physiologists
  • Medicolegal assessments to assist the Total and Permanent Disability claims assessment process
  • Recovery and Return to Work services and assistance with job seeking
  • In-house claims triage, disability management support and rehabilitation coordination
  • Consulting to improve underwriting and claims performance

National coverage, structured account management, locally-dedicated consultants

IPAR has made significant investments to ensure a nationally consistent and high quality service to Life Insurance customers. Our account management structure includes two senior managers dedicated to overseeing our Life Insurance portfolio, with complementary skill sets and backgrounds in both physical and psychological rehabilitation. These senior leaders work in close partnership with life insurers to improve performance.

Every IPAR office has a dedicated Life Rehabilitation Consultant. These Consultants are experienced in Life Insurance occupational rehabilitation services and have completed training facilitated by IPAR’s Life Insurance Managers and industry experts. They have a keen understanding of the nuances of the sector and policy definitions. Using their clinical experience, our Life Consultants apply evidence-based, individually tailored and empathetic solutions for every case, thinking outside the boundaries of what might be applicable in other frameworks.

How we work with Life Insurers

We work closely with every Life Insurance customer to understand their unique needs. Life Insurers are assigned a dedicated and experienced Life Insurance Account Manager to get an indepth understanding of their portfolio, their operations and business objectives. With this understanding our Account Managers are able to provide unique and innovative solutions from our strong research foundation that will make a positive impact to their customer’s business.

We also offer ‘parachute’ team solutions, where senior IPAR Life Specialists are available to Life Insurers to assist with performance improvement via in-house rehabilitation or claim team support and review of underwriting and claims processes.

Innovation in Life

IPAR continues to innovate in the Life Insurance sector. Just some of our recent partnerships and innovative solutions include:

  • Positivum
    Biopsychosocial, beliefs and perceptions assessment with tailored health coaching program.
  • Business & Recovery Health Check
    Assistance for self-employed business owners to sustain their business in the event of illness or injury, while minimising the impact of their condition.
  • Stepped-care inside of super
    Development of a streaming tool for stepped care model of intervention, demonstrating superior return to work outcomes and low cost programs for members.
  • Optimising Rehabilitation within Life Insurance Claims Program
    IPAR partnered with ClearView Life Insurance to develop an innovative program to centralise and encompass the rehabilitation function within their claims management process. The program was awarded ‘highly commended’ at the ALUCA and Swiss Re Excellence & Innovation in Return to Work Awards 2015/2016.