Forum: The Impact of Compensation on Recovery

Canberra: IPAR hosted the latest breakfast forum exploring the impact of compensation on recovery at Hotel Realm in Canberra on Thursday, 7 September.

Over 100 customers including employers, insurance agents and representatives from government agencies listened to the expert panel share research and insights on why people with compensable injuries tend to experience poorer functional outcomes than those who sustain injuries that are not compensable.

Many thanks to speakers Dorothy Frost, Manager – Research and Innovation at Work Health Group, Dr Simone Ryan, Occupational Physician with mlcoa and Shehan Peiris from AP Psychology and Consulting Services. In addition to an overview of recent local and international research, the panel also explored practical solutions such as motivational interactions and client centricity to reduce the negative impact of compensation on recovery and return to work outcomes.

IPAR breakfast forum, Canberra

Dr Simone Ryan, Occupational Physician, mlcoa

Shehan Peiris, AP Psychology & Consulting Services.

IPAR Appointed to Medibank’s Garrison Health Services Rehabilitation Panel

IPAR has been appointed by Medibank Health Solutions to a provider panel to supply Rehabilitation Healthcare Services to Australian Defence Force (ADF) personnel as part of Medibank’s Garrison Health Services (GHS).

This major appointment will see IPAR assist injured or ill ADF personnel to recover and return to work and wellbeing. Whether the services support ADF personnel to return to ADF employment, or transition to the civilian work environment, IPAR is honoured to give back to those ADF personnel who serve and protect us every day.

In anticipation of the increase in services referred through the GHS rehabilitation panel, IPAR will be appointing additional rehabilitation specialists across their national office network. These specialists will join the ever-expanding IPAR team, all of whom will benefit from a growing number of career development and promotional opportunities resulting from this new panel appointment.

For further information on the GHS rehabilitation panel appointment, please contact National Account Manager, Alison McIlveen on or 0448 180 535.

For further information about career opportunities within the IPAR team, please contact

IPAR Continues Career Transition Assistance for ADF in 2017/18

IPAR’s work in assisting military personnel to make a smooth and successful transition to civilian employment will continue in the new financial year after having their appointment to the Career Transition Assistance Scheme (CTAS) panel for 2017/18 confirmed.

Under the CTAS panel, IPAR delivers the Job Search Preparation Program (JSPP) to Australian Defence Force members who have served less than 18 years. The program aims to support transitioning members gain suitable and sustainable employment that is a right match for the individual.

A key component of the program is upskilling members in the difference between military and civilian roles and organisational structure, and illustrating how the skills learnt in the military can be translated and are of benefit to the civilian working world. Members are empowered and motivated by experienced trainers who are passionate about breaking down employment barriers and seeing successful outcomes for their participants.

JSPP will be provided in all regions across Australia via IPAR’s national office network and we look forward to continuing to add to the impressive program results achieved to date.

For further information on our panel appointment, please contact National Military Account Manager, Alison McIlveen on or 0448 180 535.

IPAR a Finalist in Australian Insurance Industry Awards 2017

IPAR has been named a finalist in the category of ‘Service Provider to the Insurance Industry of the Year’ at the Australian Insurance Industry Awards, co-hosted by the Australian and New Zealand Institute of Insurance and Finance (ANZIIF) and Asia Insurance Review.

This is the 14th year of the awards which celebrate the broader insurance industry, its services and innovation. The Service Provider category in particular focuses on businesses that support the industry to be more effective in their day to day operations and improve the lives of the many customers they work with.

There were 106 submissions in this year’s awards (a record number) and IPAR is the only rehabilitation provider shortlisted in the service provider category.

IPAR’s submission focused on the work undertaken in improving client’s lives through the many health benefits of good work, while limiting the financial and social impact of injury and illness on clients and the insurance industry. IPAR’s Positivum assessment and health coaching program was cited as an example of innovation in return to work services and how IPAR is constantly seeking to address emerging trends with the latest best practices.

Winners will be announced at the annual awards dinner, held on Thursday 31 August 2017.

IPAR open in Wagga Wagga

Kelsey Shaw, Mitchell Clark and Jessica Lewington at IPAR Wagga Wagga

IPAR’s expansion in regional New South Wales continues at pace, after the recent opening of our newest office in the Riverina town of Wagga Wagga.

The opening comes after many months of providing services to the town via our Albury office. However, as the need for local services continued to grow, it was obvious that a permanent, local office would drive the best outcomes for injured workers, local employers and insurers.

Mitchell Clark, Exercise Physiologist and Riverina Regional Manager, set about establishing the office, now open in the centrally located Chambers Building on Fitzmaurice Street. Mitchell was delighted to recruit to the team an original Wagga Wagga resident, Jessica Lewington, who was looking to return home to Wagga after a spell in Sydney. Jessica, a Physiotherapist, is enjoying being back in her home town and reconnecting with the local community.

The Wagga team will deliver a full suite of injury prevention and return to work services for physical and psychological claims. The support of IPAR’s Albury office continues, with long-term team member Kelsey Shaw, Occupational Therapist, mentoring Jessica and providing additional case management assistance as required.

The Wagga Wagga office is the most recent opening in an expansion plan that will soon see offices in Orange, Dubbo and Port Macquarie. Team Leader and Branch Management position recruiting efforts for those offices are currently underway – please talk to our recruiting team at for further information.

Contact details:

9/152 Fitzmaurice Street
Wagga Wagga, 2650
Phone 02 6021 2299

Discussion paper: The Impact of Compensation on Recovery

Our well-received Industry Insight Series breakfast forums were held across Australia in late 2016. The topic, The Impact of Compensation on Recovery, asked why do people with compensable injuries report worse functional outcomes than people with non-compensable injuries? And what can we do about it?

Discussion paper

Discussion paper: The Impact of Compensation on Recovery

Many attendees expressed an interest in further information on the topic, which led to the development of a discussion paper: The Impact of Compensation on Recovery. Authored by Dorothy Frost, Group Manager Research and Innovation and Dr Dianne Sheppard, Monash University, the paper delves into some of the complexity surrounding recovery and compensation. The paper also provides further information on two recommended approaches presented by expert speakers at the seminars – Behavioural Insights and Motivational Interactions – which have the potential to support improvements in recovery outcomes.

IPAR reception

Technical Manager Appointee to Make Big Impact in Life

Adding to the growing team that makes up IPAR’s Life Insurance division, we are delighted to announce long-term IPAR team member Arnela Campara has been appointed to the newly created national role of Life Insurance Technical Manager, effective 1 March 2017.

Arnela has been with IPAR for over six years. During this time she has demonstrated a high level of expertise in Life Insurance, playing a key role in the development of our Life consultant group in Victoria, and acquiring a strong reputation for quality and high level customer service amongst our Life customers. Arnela brings this experience to her new position, where she will be responsible for improving efficiencies for consultants and teams, developing consultant capability and confidence, and ensuring our quality metrics and return to work rates surpass industry benchmarks.

Arnela joins IPAR’s Life Insurance leadership team along with Stephanie Vujacic, Life Insurance Account Executive and Georgina Lamb, National Manager Life Insurance.

IPAR Wins Contract to Assist ADF Personnel with Career Transition

adftrainingIPAR has been successful in securing a contract with the Australian Defence Force (ADF) to deliver two day training and coaching courses under the Job Search and Preparation Program.

ADF members who are electing to leave the military and have served up to 18 years, can attend the courses and receive appropriate upskilling and coaching to assist with this transition.  The courses are being facilitated by experienced IPAR trainers and offered across 20 locations in all states and territories.

Over two days, members receive education and upskilling opportunities in resume development, application letters, preparation and performance for interviews, and job search strategies and advice.  The course also addresses some of the key differences between military and civilian employment to assist ADF members with their career transitions.

ADF seminar participantsThe courses commenced across Australia in October and already the feedback has been positive. Members have commented on the high quality of the trainers, the high applicability and relevance of the content, and have found the overall experience to be valuable and motivating.

Following the course, an additional two hours of one-to-one coaching can also be requested by ADF members. This extra coaching provides more individually specific job seeking assistance for the member and consolidates the learnings from the course.

The two day training courses are in addition to the Curriculum Vitae Coaching (CVC) and the Career Transition and Management Coaching (CTMC) services which IPAR are also providing to ADF members.

To learn more, please contact Alison McIlveen, National Account Manager, on 07 3253 5000 or

Experience something different – take some time in the Top End!

Danny Lucas from IPAR’s Melbourne office has enjoyed a secondment to our Darwin office over the past year. As his time in the north comes to a close, we are offering another adventurous individual the chance to enjoy some time in the great NT via a 12 month secondment, or for those more daring, a permanent move. The role itself is Vocational Rehabilitation Consultant. But, as Danny himself tells us, there is so much more on offer.

“From the moment I arrived in Darwin, the team took me in and we’ve shared many memorable moments both professionally and personally.”

“Over the past year we have increased referrals from our customers and built the IPAR brand in Darwin. Much of this is due to the strong relationships that we have with customers, companies and community groups. And the word of mouth really pays off up here – I’m proud to say that we are becoming the provider of choice.”

“From my own professional standpoint, it’s been such a positive experience. I’ve been working autonomously in new employer services, developing my canvassing and marketing skills and sourcing employment for my clients whether in host or paid employment. It’s resulted in some excellent, durable outcomes for my clients, and another major highlight, which was winning the ‘best outcome award’ at IPAR’s Star Awards for the WA/SA/NT region.”

“From a lifestyle perspective, a major benefit has been my choice of accommodation. The complex where I’m living is located in the same building as the office, so my commute is a snappy 1 minute. It’s set up like a resort, with a fantastic swimming pool, gymnasium and barbeque area. I’ve been hitting the gym over the past year and have learnt to cook with the amazing range of ingredients on offer from the Darwin outdoor markets.”

“The secondment has easily put years on me and has given me a new energy in my life both physically and psychologically.”

For those considering a move, we bring you Danny’s low-down on how to live the high life in the top end with Danny’s Making the Move 101:

1. Don’t think, just do! “If you’ve always wanted to travel, but never find the time, then here’s your chance. Just do it!”

2. Time flies when you’re having fun. “Sure, at first 12 months seems like a long time, but it goes by in a flash.”

3. Home town support. “Yes, it’s hard to leave family and friends, but it’s not forever. A good phone plan and Skype are great for keeping in touch and getting the support you need from home.”

4. When in Darwin, do as the Darwinians do! “Immerse yourself in the local culture. I’m a regular at the Darwin night markets, I’ve learnt to cook with local ingredients and I’ve taken the opportunity to travel within the NT. I’ll be leaving Darwin with many wonderful, new experiences.”

If you are interested in some time in the top end, please contact Katie McMaster via A relocation assistance package is available to assist your move.

Successful Panel Appointment – Occupational Rehabilitation and Associated Medical Services (ORAMS)

IPAR is delighted to announce that we have been appointed to the Occupational Rehabilitation and Associated Medical Services (ORAMS) panel which commenced on 1 November 2016.

The appointment will see IPAR delivering early intervention and rehabilitation services across 24 regions to a number of government agencies, including:

• The Australian Taxation Office
• Commonwealth Department of Human Services
• Department of Defence
• Department of Border Control and Immigration
• Directorate of Public Prosecutions
• Department of Social Services
• Department of Environment and Energy
• Department of Veterans Affairs

Key to our successful appointment was our strong complement of Comcare accredited staff, our significant experience in partnering with government agencies for consistent services and superior return to work outcomes, and our extensive and complementary geographic footprint.

The appointment will provide even further opportunity to streamline our service offering and boost our Comcare growth plans, and will present new and exciting career development opportunities for our teams.

To find out more, please contact Alana Levin, National Account Manager on 03 8648 0960 or