As the largest provider of occupational health and rehabilitation services in Australia, we provide an essential service to people, their employers and the compensation or employment schemes that assist them to recover and return to work and wellbeing. Over the course of the COVID-19 pandemic, we have continued to support our customers and clients with services for physical, mental and organisational health.
With the early engagement of an expert medical panel from our parent company, MedHealth, we adopted strict protocols to safeguard our people and our clients while maintaining business as usual. In addition, we have utilised alternate delivery methods and new COVID-specific content to ensure a seamless continuation of relevant, timely and high quality services.
COVID Matters newsletter
IPAR has partnered with MedHealth and mlcoa to produce COVID Matters, highlighting ‘bite size’ summaries of some of the most pertinent research in the medical industry, and in particular what the experts are saying about COVID-19 and its ongoing impact in, and on, the workplaces of Australia. COVID Matters helps us all stay across what matters in relation to COVID-19.
New service: COVID Support with mlcoa
Individuals, employers and insurers are grappling with emerging cases and risk of Long COVID. Not all COVID claims will develop Long COVID, but for those that do, it is important to be able to accurately capture and triage the individuals, in order to deliver needs-based health and return to work support.
Supporting individuals with complex biopsychosocial and psychological needs is a team effort, integrating doctors, exercise physiologists, treaters, mental health support and employers. To this end, IPAR has worked with mlcoa to develop a suite of COVID Support services to shape healthcare, minimise risks and support an individual with Long COVID to return to work and function.
One component of the COVID Support services is a new Positivum™ assessment and health coaching program designed specifically for individuals with symptoms of Long COVID.
Positivum™ COVID Asssessment
This assessment measures a variety of psychosocial factors that may increase the risk of Post Acute COVID Syndrome (PACS). It obtains a measure of baseline function, informs the level and type of ongoing engagement, and identifies key psychosocial barriers to participating in relevant interventions and services. The assessment measures:
- Recovery expectations
- Health and work beliefs
- Employer perceptions
- Illness perceptions
- Daily functioning
- Barriers to daily activities
- Coping skills
Low scores in the assessment signify a ‘yellow flag’ for that particular psychosocial domain and are indicative that extra support may be needed to improve prognosis. Importantly, the assessment can be easily repeated at key rehabilitation stages to provide an indication of progress and change.
Positivum™ COVID Health Coaching
This evidence-based online health coaching program has been specifically designed by MedHealth and Monash University to support people post COVID diagnosis. Integrated into rehabilitation services and delivered by IPAR Allied Health professionals, the program content is continually reviewed and updated with emerging COVID literature and evidence.
Created with behavioural insights and adult learning principles, health coaching modules are tailored to the individual client’s needs. Content includes:
- Tackling unhelpful illness beliefs and perceptions
- Work and functional goal setting
- Living with a COVID diagnosis
- Fatigue and pain management
- Worker and employer perceptions